Chat Support Agent Job at Support Services Group, Waco, TX

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  • Support Services Group
  • Waco, TX

Job Description

As our next Chat Agent, you'll be the friendly, knowledgeable voice behind our real-time chat support. You'll guide customers through questions and concerns via our chat platform, providing quick, accurate, and empathetic service. If you thrive in a digital environment and enjoy turning questions into solutions, we want you on our team!

Chat Representative Responsibilities

What We're Looking For

  • Onsite Availability: Must be able to work from our office

  • Communication Skills: Excellent written and reading comprehension to communicate clearly in chat

  • Chat or Customer Service Experience: Prior experience is preferred, Customer service experience 

  • Tech-Savvy & Multitasking: Comfortable navigating multiple systems and chat windows at once. Computer skills 

  • Customer-First Mindset: Strong problem-solving skills and genuine empathy for our customers

What We Offer

  • Competitive Salary & Incentives:  

  • Comprehensive Training: Paid onboarding and training to hone your chat-support skills

  • Career Growth: Clear paths for advancement into senior support, quality coaching, or training roles

Why Join Support Services Group?
We champion a culture of growth, support, and innovation—where every chat you handle makes a difference. If you're passionate about digital customer care and eager to build your career in a fast-paced, multicultural environment, we'd love to hear from you.

Ready to elevate the chat experience?
Apply today and help us set the standard for online customer support!

Job Tags

Full time, Work at office,

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