Job Description

The Corporate Service Manager is responsible for overseeing the execution of all events hosted at one client’s offices. Hired through and managed by Blue Hill at Stone Barns, this role ensures all events are delivered seamlessly, with exceptional attention to service, logistics, and Blue Hill standards. The Service Manager works closely with event hosts, facilities teams, third-party vendors and the Blue Hill Corporate F&B Advisor to coordinate logistics, anticipate needs, and escalate inventory or service issues as they arise.

This is a full time in-person position based at a corporate office in Midtown Manhattan. May include extra hours and working evenings, holidays or weekends as needed.

Key Responsibilities

• Lead onsite execution of all internal events and activations, ensuring seamless coordination between event hosts, vendors, and internal teams.
• Serve as a day-of point of contact for events, managing setup, flow, and breakdown, and ensuring consistent, high-touch service throughout.
• Maintain overall appearance and readiness of event and service spaces, resetting rooms and shared areas as needed between events.
• Escalate facilities, inventory, or service issues promptly to the client’s team and the F&B Advisor, and follow through until resolution. Manage service related inventory needs such as beverage program, uniform maintenance and pantry items. 
• Attend regular meetings with the client’s team, F&B Advisor and Blue Hill leadership to provide updates, flag challenges, and align on upcoming events and needs.
• Collaborate closely with the F&B Advisor to ensure all elements of catering, rentals, and vendor logistics are fully supported during events.
• Track usage patterns, guest feedback, and service performance to recommend improvements in space flow, setup, and service operations.
• Uphold Blue Hill's service standards while adapting to Snap’s internal culture and hospitality approach.
• Conduct event walk-throughs pre- and post-setup to ensure readiness and gather feedback.
• Support the continuous improvement of service standards, checklists, and protocols.

• 4+ years of experience in high-touch hospitality, events, or service management.
• Strong logistical coordination skills and attention to detail.
• Ability to multitask and stay calm under pressure in fast-paced environments.
• Excellent interpersonal and communication skills.
• Experience working on-site for a client or within a corporate setting is a plus.

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