Job Description

Western Tidewater CSB is seeking Dispatchers for our Regional Mobile Crisis Division.
Responsibilities and Duties for Dispatchers:
Reports directly to the Regional Community Training Liaison
Answering calls withing 30 seconds from, individuals, community partners and National suicide call center.
Dispatching our mobile crisis responders to various locations
Distributing information to callers/staff about community resources as needed
Collaboration with community partners as needed
Documenting information in the Call Center data platform, electronic health record or other required data collection entities
Maintain phone availability for consultation/response
Review documentation to assist with maintaining compliance with adherence to program standards
Review shift reports/pass down information
Model appropriate levels of professionalism
Assist with coordination of linkage to community resources
Communicate needs of the program to supervisor
Qualifications and Skills for Dispatchers:
QMHP preferred, state Certified Peer Specialist, EMS, or previous dispatch experience
Valid driver’s license with an acceptable DMV record at time of hire and continuously thereafter.
Must be able to multitask
Must be self-motivated and able to work remotely, Reliable internet connectivity is required
Must be able to use a computer and enter information in a clear and concise manner
Must be able to stay calm and focused during a crisis
Must be able to use critical thinking and problem solve

Job Tags

Shift work,

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