Job Description

Location: San Diego, CA


Schedule: Standard Office Hours


Duration: 12-Month Contract


Pay Rate Range: $42.00/ph - $48.00/ph

Join a forward-thinking team committed to transforming customer engagement and enhancing strategic relationships. As a Customer Engagement Manager , you will lead high-impact engagements within a state-of-the-art Customer Engagement Center (CEC) based in San Diego. This role involves close collaboration with cross-functional teams to drive compelling customer experiences that support business growth and objectives.

Key Responsibilities:

• Evaluate and qualify briefing requests based on criteria such as sales impact, revenue potential, attendee profile, market segment, and stage in the sales cycle.
• Partner with account managers to plan successful customer briefings-from initial request through agenda creation, identifying speakers, and leading preparation calls.
• Collaborate with senior leadership, sales, marketing, and other internal teams to develop and execute customized briefings that align with both customer and business goals.
• Lead planning meetings with account teams and presenters to ensure briefing objectives are clearly understood.
• Facilitate the execution of briefings, ensuring smooth delivery of agenda items and capturing feedback, meeting notes, and follow-up actions.
• Oversee various briefing formats including on-site, virtual, and hybrid experiences.
• Conduct debrief sessions with account teams and presenters to share feedback and key takeaways.
• Foster strong relationships with internal stakeholders such as marketing, sales, product management, executives, and administrative staff to ensure briefing success.
• Maintain comprehensive knowledge of the organization's product and solution portfolio.

Preferred Education:

• Bachelor's degree in marketing, a technical discipline, or equivalent practical experience.

Preferred Experience:

• 3+ years of experience in a customer briefing center or a customer-facing role in marketing, sales, or customer success.
• Proven experience collaborating with internal and customer-facing executives.
• Strong passion for delivering exceptional customer experiences, with a proactive and service-oriented approach.
• Excellent communication and negotiation skills.
• Familiarity with Salesforce.com and briefing management software is a plus.
• This position requires working on-site at the San Diego headquarters.
• Flexibility to work outside of standard business hours as needed.

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Job Tags

Contract work,

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