Job Description

Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at EAST Miami?

EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

This role manages a team in nurturing the wellbeing of our people and ensures that our team members both enjoy and excel in their work. We strive to create a positive work environment where individuals are not only content but also have enriching experiences. We aim to empower our team members to deliver exceptional and genuine experiences to our valued guests. Those who possess a creative, curious, and passionate nature towards people will find great satisfaction in this role.

Key Responsibilities

Welcome to the core of what being a People & Culture Manager - Training is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Empowers team members to provide excellent customer service. Establishes guidelines so team members understand expectations and parameters. Ensures team members receive on-going training to understand guest expectations.
• Takes charge of making sure all trainings are completed or providing training that come from corporate, or internal trainings that also include compliance trainings for the city/state.
• Supports day-to-day process in People & culture and assists the Director of People &Culture and Assistant Director of People & Culture in implementing hotel strategy, including coaching and counselling recruits, and hiring and retaining the best team members
• Handles all team member complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest complaints to Director of People & culture.
• Interview potential candidates for open positions, take charge of the hiring/onboarding process

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• Two to four years of human resources experience or operations management required
• Must be able to speak, read, write and understand English and Spanish
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers’ compensation, wage and hour issues, and labor relations

The Cherries on Top (Nice-to-Haves):

• Degree in Human Resources
• Have experience using ADP

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers : You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
2. Feedback Enthusiasts : You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
3. Passionate Pioneers : You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into actions. Think differently!
• Discounted transportation passes and parking nearby.
• Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

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